PAYMENT, SHIPPING, RETURNS & REFUNDS
Payment
All prices and payments are in Australian dollars. Vast Harvest Permaculture uses Stripe and Paypal for processing all payments on our Store; this means we accept Paypal transfers (if you have a Paypal account) or credit card payments with Visa, Mastercard, Diners Club or American Express. Paypal handles all payments and processing so we do not see or store any of your personal payment or credit card information. You can learn more about Paypal security and buyer protection here - it's one of the safest ways to make purchases online.
Shipping
Orders made on this store are for delivery within Australia and Internationally. We use Australia Post for deliveries Internationally and within Australia.
We are located in a rural area and our trips into the post office may be limited. We will make sure your orders are posted within 1-2 days of the order being placed.
Return & Refunds Policy
We want you to be happy with your purchase from Vast Harvest Permaculture.
Damaged, Faulty or Incorrect Items:
If an item arrives damaged, faulty, incorrectly supplied, or significantly different from its description, please contact us within 7 days of receiving your order. We will work with you to provide an appropriate remedy in accordance with Australian Consumer Law.
Change of Mind Returns:
If you change your mind about a non-food product, unopened and unused items may be returned within 14 days of delivery.
Return postage is the responsibility of the customer. Refunds will be issued for the purchase price of the returned item once it has been received and inspected.
Original shipping costs are non-refundable.
Food Products:
Due to food safety requirements, we are unable to accept returns or provide refunds for opened food products due to personal taste, aroma, texture, preference, or change of mind.
Returns or refunds for food products will only be considered where the product is faulty, damaged, unsafe, incorrectly supplied, or significantly different from its description.
Natural Variations:
Many of our products are handmade in small batches using natural ingredients. Variations in colour, flavour, aroma, texture, grain size, consistency, and appearance may occur between batches. These natural variations are not considered faults and do not qualify for a refund or replacement.
Contact Us
If you have any concerns about your order, please contact us as soon as possible and we will do our best to help.
​